Privacy Policy

The Witches Lab (“we”, “us”, “our”) values your privacy. This This Privacy Policy describes how The Witches Lab (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website (www.thewitcheslab.com.au), follow us on Instagram, purchase our products, or interact with us. We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988.

Section 1 – Information We Collect

When you interact with our website or social media, we may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address.
Payment Information: Processed securely via Stripe. We do not store your full credit card details.
Order Details: Products purchased, order history, preferences.
Technical Data: IP address, browser type, operating system, cookies, and site usage.
Social Interactions: Information you provide through Instagram messages, comments, or emails.

Section 2 – How We Use Your Information

We may use your personal information for purposes including:

Processing and delivering your orders.
Communicating with you about purchases, shipping, or support.
Providing updates, promotions, or newsletters (with your consent).
Improving our website browsing, mobile browsing, products, and services.
Complying with legal and tax obligations.

Section 3 – Sharing Your Information

We do not sell or rent your data. We only share your information with trusted service providers who help us operate our business, such as:

Stripe (payment processing).
WIX (website hosting and analytics).
Shipping providers such as Australia Post or couriers.
IT service providers assisting with website functionality.
Legal authorities, if required by law.

Some of these providers may store or process information outside Australia. By using our services, you consent to such transfers.

Section 4 – Cookies And Tracking

Our website uses cookies and similar technologies to:

Remember your shopping cart and preferences.
Analyse traffic and site usage.
Improve your browsing experience.

You may disable cookies in your browser, though certain site functions may not work as intended.

Section 5 – Data Security

We take reasonable steps to protect your personal data, including encryption and secure storage practices. Some information may be kept for legal, tax, or accounting purposes. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

Section 6 - Mobile Use & Notifications

Our Privacy Policy applies equally to our desktop and mobile site.

If you subscribe to SMS/text notifications, you consent to receive messages about orders, promotions, or updates. Standard message and data rates may apply.
You can unsubscribe anytime by following the opt-out instructions in the message or by contacting us.

Section 7 – Your Rights

Under Australian law, you have the right to:

Access the personal information we hold about you.
Request corrections to ensure accuracy.
Request deletion of your data (subject to legal or transactional requirements).

To exercise these rights, contact us at: the3witcheslab@gmail.com

Section 8 – Children’s Privacy

Our website and products are not directed to individuals under the age of 18 without parental consent.

Section 9 - Changes To This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. The updated version will always be available on our website.

Section 10 – Contact Us

For privacy concerns or requests, please contact us:
📧 the3witcheslab@gmail.com
📍 Victoria, Australia